Full Time Vacancy: Client Support Assistant £20,000-£25,000 p.a

eduFOCUS has an excellent opportunity for a Client Support Assistant to join our small, vibrant and friendly team. This is a new position that is being created to support the growing client base for EVOLVE, our market leading cloud-based management system used by more than 20,000 schools and colleges across the UK and beyond. The position will be based at our Woodbridge (Suffolk) office and will focus on providing ‘first point of contact’ for existing and prospective clients.

Most of our staff have been with us for many years, and we believe that a consistently motivated team is important to us and our clients. We pride ourselves on our emphasis on team work. Everyone works closely together sharing ideas and assisting each other in different areas of the business. The successful applicant will be a well organised enthusiastic team worker that can work with minimal supervision whilst handling several tasks simultaneously. We offer the highest level of friendly and efficient customer service, and as such the successful applicant will also be a very personable and confident communicator that can work with our diverse client group.

This post provides excellent opportunities for someone with extensive previous experience of a similar nature, or for someone looking to start a new career path, to evolve with us.

Key points:

  • Full-time permanent contract
  • Starting salary £20,000-£25,000 per annum
  • 28 days annual leave + Bank Holidays
  • 36 Hours (Monday – Friday)

Duties include:

  • Provide telephone and email ‘first point of contact’ support for existing clients and prospective clients (technical and other).
  • Talk clients through a series of actions, either face-to-face or over the telephone, to help them set up their system, or resolve any issues they are having.
  • Develop strong relationships with clients.
  • Where appropriate, forward enquiries and support requests to relevant colleagues.
  • Setup new clients on internal client management system.
  • Record all client contact on internal client management system.
  • Book appointments where required.
  • Collate and distribute product information/documentation to existing & prospective clients.
  • Assist with the smooth delivery of service from initial sales enquiry to adoption of service and beyond.
  • Liaise with colleagues and clients to arrange product demonstrations and training.
  • Complete administrative tasks related to implementing new orders, renewal orders and client invoicing.
  • Perform data input/management tasks.
  • Assist in the day-to-day running of the office.
  • Provide support and cover for colleagues.
  • Attend conferences and events (occasionally).

We'd love to hear from you if you...

  • Have outstanding verbal and written communication skills.
  • Have excellent computer skills.
  • Take the initiative and pro-actively identify tasks requiring attention.
  • Learn and adapt to changes.
  • Can seek assistance from colleagues where required.
  • Have a confident attitude towards work.
  • Remain focused on tasks.
  • Work well in a small team, communicate with colleagues at all levels and would make a positive contribution to our relaxed, but hard-working office environment.
  • Have previous relevant experience, although this is not essential.

Please send a letter of application and CV to

  Closing date: Sunday 10th November 2019