Current Career Opportunties

Customer Success Consultant



Full Time Vacancy: Customer Success Consultant £30,000 p.a

eduFOCUS has an excellent opportunity for an enthusiastic and competent "Customer Success Consultant" to join our growing, vibrant, and friendly team. The primary objective of the position is to ensure that our existing clients are having a positive experience working with us. EVOLVE is widely regarded as the industry standard Trip, Club and Activity management solution for more than 240 Borough and County Councils/Multi-Academy Trusts and more than 21,000 schools, academies, and colleges in the UK and beyond. Whilst there is an element of sales involved in this position, eduFOCUS does not operate within a high pressure target driven environment; instead, you will work in a consultative manner with clients, and prospective clients, to demonstrate the benefits of the software, leaving them equipped to make the decision as to whether the solution is right for their organization.

As a Customer Success Consultant, you will be based at our Woodbridge (Suffolk) office and be involved in conducting client review meetings to build and reinforce positive working relationships. Most meetings are conducted over Microsoft Teams, but there are also opportunities to meet offsite at schools, conferences, and trade shows.

We believe that a consistently motivated team is important to us and our clients. We pride ourselves on our emphasis on teamwork. Everyone works closely together, sharing ideas and assisting each other in different areas of the business. The successful applicant will therefore be a well-organised enthusiastic team worker that can work with minimal supervision whilst handling several tasks simultaneously. This position could be equally suitable for candidates with extensive previous work experience, and also those fresh out of their studies looking for an opportunity to launch their career.



Key points:

  • Full-time permanent contract
  • Starting salary £30,000 per annum
  • Office Based (Woodbridge, Suffolk)
  • 28 days annual leave + Bank Holidays
  • 35 Hours (Monday – Friday)


Duties include:

  • Guide new customers through the onboarding process, ensuring a smooth transition.
  • Proactively engage with customers to evaluate their satisfaction, identify potential issues, and enhance their experience.
  • Gather and analyse customer feedback to identify trends and make data-driven decisions.
  • Collaborate with colleagues to ensure customer preferences and feedback are incorporated into every aspect of business.
  • Provide telephone and email support for existing clients and prospective clients.
  • Complete administrative tasks related to implementing new orders, renewal orders and client invoicing
  • Provide reports/updates to Office Manager as required


We'd love to hear from you if you...

  • Have a commitment to quality and excellence.
  • Take the initiative and pro-actively identify tasks requiring attention.
  • Learn and adapt to changes
  • Can seek assistance from colleagues where required
  • Have a confident attitude towards work
  • Remain focused on tasks.
  • Work well in a small team, communicate with colleagues at all levels and would make a positive contribution to our relaxed, but hard-working office environment
  • Have a friendly ‘can do’ approach and a sense of humour


 


 


Full Time Vacancy: Software Demonstrator & Trainer £30,000 p.a

eduFOCUS has an excellent opportunity for an enthusiastic and competent "Software Demonstrator & Trainer" to join our growing, vibrant, and friendly team. The primary objective of the position is to promote and demonstrate EVOLVE, our market-leading software, to both new and existing clients. EVOLVE is widely regarded as the industry standard Trip, Club and Activity management solution for more than 240 Borough and County Councils/Multi-Academy Trusts and more than 21,000 schools, academies, and colleges in the UK and beyond. Whilst there is an element of sales involved in this position, eduFOCUS does not operate within a high pressure target driven environment; instead, you will work in a consultative manner with clients, and prospective clients, to demonstrate the benefits of the software, leaving them equipped to make the decision as to whether the solution is right for their organisation.

As a software demonstrator and trainer, you will be based at our Woodbridge (Suffolk) office and be involved in delivering initial software demonstrations, training for new clients, and refresher training for existing clients. Most demonstration and training sessions are conducted over Microsoft Teams, but there are also opportunities to present offsite at schools, conferences, and trade shows.

This position could be equally suitable for candidates with extensive previous work experience, and also those fresh out of their studies looking for an opportunity to launch their career.



Key points:

  • Full-time permanent contract
  • Starting salary £30,000 per annum
  • Office Based (Woodbridge, Suffolk)
  • 28 days annual leave + Bank Holidays
  • 35 Hours (09:00-17:00 Monday – Friday)


Duties include:

  • Delivering online software presentations and demonstrations to prospective new clients.
  • Delivering online initial (familiarisation) user training.
  • Deliver online refresher training.
  • Building and maintaining relationships with clients.
  • Conducting occasional site visits to deliver product demonstrations and/or user training.
  • Supporting the Customer Service Team by providing additional telephone and email support for existing and prospective clients.
  • Providing support and cover for colleagues.
  • Attending conferences and events (occasionally).


We'd love to hear from you if you...

  • Are a great communicator.
  • Have a passion for helping others to learn.
  • Have a commitment to quality and excellence.
  • Take the initiative and pro-actively identify tasks requiring attention.
  • Learn and adapt to changes.
  • Can seek assistance from colleagues where required.
  • Have a confident attitude towards work.
  • Remain focused on tasks.
  • Work well in a small team, communicate with colleagues at all levels and would make a positive contribution to our relaxed, but hard-working office environment.
  • Have a friendly ‘can do’ approach and a sense of humour.


 


Full Time Vacancy: Full Stack Developer £40,000-£50,000 p.a

eduFOCUS Limited seeks an enthusiastic and competent developer to join the team as ‘Full Stack Developer’ based at its Woodbridge (Suffolk) office. We are a successful and expanding IT company that specialises in providing web services to more than 240 Borough and County Councils/Multi-Academy Trusts, and more than 21,000 schools across England, Scotland and Wales and overseas.

eduFOCUS are an established small business that retains the collaborative and supportive feel and culture of a startup. Everyone in our team works closely together sharing ideas and assisting each other in different areas of the business. The successful applicant will be an enthusiastic team worker that is well organised, self-motivated to work with minimal supervision, able to handle several tasks simultaneously, and keen to learn. As a developer you will be involved in creating, updating and supporting frontend and backend applications, coordinating and supporting integrations with third party providers, working with data centre staff to maintain infrastructure, and providing 2nd line client technical support. 

eduFOCUS adopt a “Total Rewards” approach to rewarding team members that includes competitive salaries, generous annual leave allowances, an employer contribution pension scheme, a relaxed and informal office environment, opportunities for career diversity and progression, comprehensive industry and product training, team member social events calendar, and more.

We are looking for candidates that are the “right fit” for our small and successful team, and as such the precise details of the position can be moulded. This is an excellent opportunity for graduates looking to embark on an exciting new career, or for those with extensive previous experience of similar work, and anyone in between. The successful candidate will be able to offer knowledge/expertise in working with HTML5, Javascript, Jquery and CSS, along with experience in working with mySQL databases and a server-side scripting language such as ASP, PHP, or ASP.net.



Key points:

  • Full-time permanent contract
  • Starting salary £40,000-£50,000pa
  • 28 days annual leave + Bank Holidays
  • 35 Hours (Monday – Friday)
  • Web and mobile development
  • Managing MySQL databases
  • Managing 3rd party integrations
  • Providing 2nd line technical support


Duties include:

  • Review frontend applications and contribute to updates & new features.
  • Contribute to design and implementation of new frontend applications.
  • Create and manage backend applications to support staff/process efficiency.
  • Review code work for accuracy and functionality.
  • Test new features.
  • Investigate & resolve reported application errors.
  • Manage MySQL databases.
  • Work with third parties to establish and maintain system integration processes (creating/utilising in-house and third-party APIs).
  • Provide 2nd line technical support to clients/colleagues via telephone, email, video call, or face-to face.
  • Work with data centre staff to monitor and maintain servers (virtual environment) to ensure uptime.
  • Assess system efficiency and develop and implement enhancements.
  • Manage office hardware and software acquisitions and upgrades
  • Occasional out-of-hours support.
  • Other related activities.


If you think that you might be the “right fit” for eduFOCUS and this position, then we would love to hear from you. Simply send us your CV and a letter of application outlining why you think that you would be a “good fit”.





Please send a letter of application and CV to jobs@edufocus.co.uk

 

 


Full Time Vacancy: Business Developent & Relationship Coordinator £25,000-£30,000 p.a

eduFOCUS has an excellent opportunity for a Business Development & Relationship Coordinator to join our small, vibrant, and friendly team. This is a new position that is being created to support the growing client base for EVOLVE, our market leading cloud-based management system used by more than 20,000 schools and colleges across the UK and beyond. The position will be based at our Woodbridge (Suffolk) office and will focus on developing and implementing strategies to build and maintain relationships with existing and potential new clients.

eduFOCUS is an established small business that retains the collaborative and supportive feel and culture of a startup. Everyone in our team works closely together sharing ideas and assisting each other in different areas of the business. The successful applicant will be an enthusiastic team worker that is well organised, self-motivated to work with minimal supervision, able to handle several tasks simultaneously, and a confident communicator.  

eduFOCUS adopts a “Total Rewards” approach to rewarding team members that includes competitive salaries, generous annual leave allowances, an employer contribution pension scheme, a relaxed and informal office environment, opportunities for career diversity and progression, comprehensive industry and product training, team member social events calendar, and more.

We are looking for candidates that are the “right fit” for our small and successful team, and as such the precise details of the position can be moulded so that it is an excellent opportunity for business school graduates looking to embark on an exciting new career, or those with extensive previous experience of similar work, and anyone in between.



Key points:

  • Full-time permanent contract
  • Starting salary £25,000 (rising to £30,000pa after successful completion of probationary period)
  • 28 days annual leave + Bank Holidays
  • 35 Hours (Monday – Friday)


Duties include:

  • Conduct Client Annual Reviews (CARs) via phone/email/MS Teams and maintain appropriate records on company’s electronic Customer Management System (eCMS).
  • Notify relevant colleagues of potential training or sales opportunities arising from CARs
  • Ensure additional support requests & outstanding queries are passed to colleagues and follow up accordingly.
  • Assist with smooth delivery of service from initial sales enquiry to adoption of service and beyond.
  • Provide telephone and email support for existing clients and prospective clients (technical and other).
  • Collate and distribute product information/documentation to existing & prospective clients.
  • Setup new clients on eCMS. Book appointments where required./li>
  • Liaise with colleagues and clients to arrange product demonstrations and trials.
  • Complete administrative tasks related to implementing new orders, renewal orders and client invoicing.
  • Create and publish marketing materials.
  • Perform data input/management tasks.
  • Assist Company Directors as necessary.
  • Support, and provide cover as required.
  • Other related activities.


If you think that you might be the “right fit” for eduFOCUS and this position, then we would love to hear from you. Simply send us your CV and a letter of application outlining why you think that you would be a “good fit”.>





Please click here to apply for this position